Management of assistance services

Differentiate yourself from your competition, add more value to your customers and monetize your portfolio by providing digitally managed support services. Use our solution to manage customer onboarding, process requests and monitor service execution in a 100% digital way, with specific platforms for end customers, back office and service providers.

Main
functionalities

Impact and benefits

Source of differentiation and competitive advantage to attract new customers.

Increases satisfaction and loyalty of existing customers.

Creation of a new source of recurring income for the company.

Risk-free operation when partnering with a support company.

Generates commercial and operational insights.

Tutenlabs products used

Industries

We apply our management of assistance services  solution to the following industries.

Retail - Tutenlabs
Utilities - Tutenlabs
Insurance - Tutenlabs
Banking - Tutenlabs
Health - Tutenlabs
Telecommunications - Tutenlabs
Servi2 - ENGIE México

SUCCESS STORY

Energy Company

Problem

ENGIE, one of the leading global energy companies, sought to differentiate itself and present a more complete value proposition to its more than 600,000 customers for home natural gas service in Mexico.

Solutions

Tutenlabs implemented its support services management solution, with the following functionalities:
 

  • Management of program members.
  • Holistic modules for administrative teams, contact center, dispatch center, mobile technicians and end customers.
  • Automatic assignment and fast routing of services.
  • Comprehensive tools and dashboards for real-time monitoring.
  • Integration with SAP.

Impact

  • +400,000 active customers for the support service paying a monthly recurring fee.
  • +8M USD of new annual recurring revenues generated by the project.

Smartly manage your processes

Request a demo of the platform adapted to your business. With Tutenlabs you can build up your own software to improve your efficiency and processes.