Management of assistance services
Impact and benefits
Source of differentiation and competitive advantage to attract new customers.
Increases satisfaction and loyalty of existing customers.
Creation of a new source of recurring income for the company.
Risk-free operation when partnering with a support company.
Generates commercial and operational insights.
- Management of program members.
- Holistic modules for administrative teams, contact center, dispatch center, mobile technicians and end customers.
- Automatic assignment and fast routing of services.
- Comprehensive tools and dashboards for real-time monitoring.
- Integration with SAP.
- +400,000 active customers for the support service paying a monthly recurring fee.
- +8M USD of new annual recurring revenues generated by the project.
Smartly manage your processes
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