Claims & Case Management
Implement our Claims & Case Management solution to integrate and optimize your claims management process from start to finish. With our solution, your clients can enter their cases digitally, assess eligibility automatically, and assign and monitor adjusters and professionals to resolve the claims.
Impact and benefits
Provides traceability both to your company and to the client.
Reduces case processing time.
Improves customer experience, increasing satisfaction (NPS) and loyalty.
Reduces administration costs.
Systems integration reduces manual work and errors.
Generates commercial and operational insights.
One of the leading insurance companies in Latin America.
One of the largest insurance companies in Latin America needed a digital platform to process and manage thousands of complaints monthly, submitted via various channels (telephone, web, face-to-face), combining various systems involved and coordinating a multitude of internal and external parties.
Tutenlabs implemented its Claims and Cases Management platform, allowing the client to manage claims automatically, from the first notification to their resolution. The system consists of the following functionalities:
- Web-based or app-based complaint entry.
- Case follow-up can be done by the client, customer service or allies.
- Cases against policies evaluation.
- Allies assignment and management of case resolution.
- Expected decrease in claims costs of more than 20%.
- Expected reduction of 30% in case processing time.
- 60,000+ complaints processed per year.
- 1,000+ active users on the platform.
Smartly manage your processes
Request a demo of the platform adapted to your business. With Tutenlabs you can build up your own software to improve your efficiency and processes.