Assistance Services Management

Differentiate yourself from competitors, add value to customers, and monetize your portfolio by providing digitally managed support services. By deploying our solution, you can easily manage customer onboarding, process requests and monitor service execution -100% digitally – through platforms focused on end-users, back office and service providers.

Main
functionalities

Impact and benefits

Differentiate yourself and create a competitive advantage to attract new customers.
Increases satisfaction and loyalty of pre-existing customers.
Create a new source of recurring revenue for your company.
Partner with a support company to ensure risk-free operation.
Generates commercial and operational insights.

Tutenlabs products used

Industries

Discover how we generate solutions for diverse industries.

Retail - Tutenlabs
Utilities - Tutenlabs
Insurance - Tutenlabs
Banking - Tutenlabs
Health - Tutenlabs
Telecommunications - Tutenlabs
Servi2 - ENGIE México

SUCCESS STORY

Servi2 – ENGIE Mexico

Problem

One of the world’s leading energy companies, Engie, sought to differentiate itself by proposing a more comprehensive value proposition to its more than 600,000 customers for natural gas service in Mexico.

Solutions

Tutenlabs implemented its Support Services Management solution, under the following functionalities:

  • Program members management
  • Administrative modules for holistic. teams, contact center, dispatch center, mobile technicians and end customers.
  • Automatic assignment and fast-routing of services.
  • Comprehensive tools and dashboards for real-time monitoring.
  • Integration with SAP.

Impact

  • More than 400,000 active customers pay a recurring monthly fee for support.
  • The project generated USD +8M in new annual recurring revenues.

Smartly manage your processes

Request a demo of the platform adapted to your business. With Tutenlabs you can build up your own software to improve your efficiency and processes.